Frontline Source Group, Inc. announced today that it has been named to Inavero’s 2011 Best of Staffing™ Client list. Best of Staffing, presented in partnership with CareerBuilder, is the nation’s only satisfaction award that recognizes exceptional client service within the staffing industry. Less than 1% of North American staffing firms have been named to the 2011 Best of Staffing Client List.
“Less than 1% of the staffing firms in the US and Canada have been named to the Best of Staffing List for Client Satisfaction. The results prove we are connecting with our clients and making a difference as a partner and not just “some” staffing agency,” Frontline Source Group’s President and CEO, Bill Kasko said. “We are proud and honored to be recognized by our clients for our efforts in this way.”
Staffing firms competing to make the Best of Staffing list underwent a rigorous client survey process followed by careful analysis of responses to determine satisfaction levels. Frontline Source Group received satisfaction ratings of 9 or 10 out of 10 from 75.4 percent of their client base, significantly higher than the industry’s average of 47 percent. Best of Staffing participants secured a place on the list by earning an average Net Promoter ScoreÒ that was more than double the national staffing industry benchmark for talent satisfaction.
“I believe this award is a reflection of our respect and commitment to the relationships we have with both our clients and candidates. We truly value each placement we make whether it is a onetime need or something that is ongoing,” Frontline Source Group’s Vice-President of Client Partnerships & Development, Shelly Hoover said. “We make an effort each day to let both our clients and candidates know how much we value them as a partner.”
“These are exciting times as the staffing industry is helping lead the way to renewed economic vitality,” said Eric Gregg, Inavero’s Founder and CEO. “It has been estimated that staffing firms have helped to fill at least one quarter of the 93,000 new jobs opening up each month in North America over the past year. Along with the increase in demand for talented job candidates, companies engaging with staffing firms expect impeccable service more than they ever have. It is our hope that businesses searching for a staffing partner use the Best of Staffing List as a guide to firms that have truly outperformed the industry for the service that they provide.”
To learn more about Frontline Source Group, Inc. visit www.FrontlineSourceGroup.com
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About Frontline Source Group, Inc.
Founded in 2004, Frontline Source Group is one of the fastest growing staffing agencies for Technical Services, IT, Accounting Finance, HR, Legal, Administrative, Clerical, Medical Front Office and Energy, Oil and Gas staffing. Frontline specializes in matching top talented professional candidates with companies for temporary, temp to hire, temp contract, and direct hire placement positions.
SMU awarded Frontline Source Group, Inc. the Dallas 100 award in both 2008 and 2009. The Dallas Business Journal has named Frontline Source Group, Inc. as Dallas/Fort Worth’s “Best Places to Work” in 2007, 2008 and 2010. By the American Staffing Association, Frontline Source Group, Inc. won the coveted “2008 Voice Award” for Best Overall Communication within the staffing industry and numerous Staffing Voice Awards in 2010. Office locations: Dallas, Fort Worth, Austin, Plano, Houston, Sugar land, The Woodlands, Nashville, and Phoenix. Visit our website for a list of future locations opening in 2011-2012.
About Inavero, Inc.
Inavero designs and manages satisfaction surveys for a global list of clients in more than 15 countries. Inavero’s proprietary technology platform gathers and reports staffing firm client and talent satisfaction information through online surveys. Inavero’s team analyzes satisfaction feedback from more than 300,000 staffing firm clients and talent each year, and serves at the American Staffing Association’s exclusive research partner. The firm’s surveys protect more than $4.3 billion in staffing firm annual revenue
For more information contact Inavero at (800) 921-2640 www.inavero.com
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld